Mediation Process under Consumer Protection Act 2019
Corporate India Blog - Mediation Process under Consumer Protection Act 2019 Today in our quick read blog (No. 06/2020-21), we continue to present an outlook on the Consumer Protection Act, 2019 (‘Act’ or ‘Act 2019’) which has come into force from July 20, 2020 (except the sections yet to be notified) thereby repealing the erstwhile Consumer Protection Act 1986. Our quick blog will feature this Act in phased manner for next few days. We have covered some portions of this Act in our previous blogs and today our emphasis is on the new established concept of “mediation” under this Act: Mediation: It means “the process by which a mediator mediates the consumer disputes”. As short as it is, the definition, being introduced for the first time in the Act 2019 (as against Consumer Protection Act 1986) does not dwell into the depth of what the term stands for. It simply specifies it to be a process to resolve consumer disputes. Section 79 though seem to describe this process as i...